Refund policy
We’ll Make It Right
At Prelo, secondhand should feel like new. Every piece is hand-picked, cleaned, and carefully described so you know exactly what you’re getting. If your item doesn’t match its description, we’ll make it right.
Shop Worry-Free ✅
Every purchase is protected. If your item doesn’t match the listing, we’ll make it right.
10 Day Window ⏳
Contact us within 10 days of delivery if your item doesn’t match the description.
Simple Returns 🔄
Just WhatsApp or email us with photos and your order number. We’ll take care of the rest.
Full Refunds 💰
Refunds are initiated immediately after the item is received and may take 5–7 business days to reflect in your account.
When Can You Request a Return?
• The item doesn't match the listing description
• The item has damage or defects
• The item does not match the mentioned measurements
• You received the wrong item
Can I return it if I don't like it?
Since returns are one of the largest contributors to the carbon footprint in e-commerce, we make a strong effort to ensure every product is represented as accurately as possible. A lot of care goes into detailed measurements and capturing images with lighting that reflects the true color of the garment.
We strongly urge you to go through all product details carefully before placing an order. That said, we trust you to make a thoughtful decision—and if, after receiving the product, you still feel it’s not right for you, we don’t want you to keep something you won’t use.
You can write to us, and we’ll share the return shipping details. While you would need to manage the logistics, we will take care of the refund once the item is received.
When Returns Are Not Accepted
• Requests made after the 10 day return window
How It Works
• Request window: Within 10 days of delivery
• How to request: WhatsApp or email us with your order number and photos
• Refund processing: 5–7 business days to the original payment method after the request is approved
Our Promise
We photograph and document every piece. If something isn’t right, we’ll make it right
Contact Us
• Email: prelo.fam@gmail.com
• WhatsApp: 9811113539