Privacy policy
Privacy
We understand that when you share your personal information with us, it is a demonstration of trust, and we value this trust deeply. At our core, we believe in doing the right thing, and that includes respecting your privacy. We want you to feel confident that the information you share with us while placing an order or communicating with us through any channel is handled securely and with the utmost care.
As a D2C brand, we take our responsibility to protect your personal information very seriously. We are committed to being transparent about our data collection practices, and we use the best available tools to ensure that your information is secure. We promise to never use your information in any way that would be inconsistent with our commitment to respecting your privacy.
In short, we want you to know that you can trust us with your personal information and that we will do everything in our power to protect your privacy and maintain the trust that you have placed in us.
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Contact Us
If you have any questions, require additional information regarding our privacy practices, or want to lodge a complaint, you can reach us via email at prelo.fam@gmail.com
Collecting Personal Information
When you visit our site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. Any information about an identifiable individual is referred to as "Personal Information". Below is the list of Personal Information we collect and the purpose for its collection.
Device Information
We collect your device information to load the site accurately for you and perform analytics on site usage to optimise our site. We use cookies, log files, web beacons, tags, or pixels to collect this information. The Personal Information we collect includes the version of web browser, IP address, time zone, cookie information, the sites or products you view, search terms, and how you interact with the site and other information that may help us serve you better.
Order Information
We collect your order information to provide products or services to you, process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and provide you with information or advertising relating to our products or services (in line with the preferences you have shared with us). We collect this information directly from you and only share it with vendors to fulfill your order.
Customer Support Information
We collect this information to provide customer support. We collect this information directly from you and use it to improve our customer support services. This information is only shared with chat or support service providers to provide you a seamless and connected support experience.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations or to otherwise protect our rights in case of a dispute.
Behavioural Advertising
We use your Personal Information to provide you with personalized advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.