Yes! Every piece is washed and ironed before being photographed and shipped. We want every item to reach you in the best possible condition.

We measure every piece individually. Shoulder, chest, and length measurements are listed on the product page. For the best fit, we recommend comparing them with a similar garment you already own.

We accept UPI, credit and debit cards, net banking, and popular wallets like Paytm and PhonePe through our secure payment partner, Razorpay.

Yes! We offer free delivery on every order across India, with no minimum order value.

We aim to ship orders within 24 hours. Delivery typically takes 2–10 business days, depending on your location.

We aim to dispatch every order the same day or the next working day. Delivery timelines depend on India Post and your location.

If you receive the wrong item, discover an undisclosed defect, or find that an item differs from its listed measurements or description, contact us within 10 days of delivery via WhatsApp or email with your order number and photos. If the issue is confirmed, Prelo will arrange and cover the return shipping, and we'll process your refund once the item is received and the return is approved.

Yes, you can request a return within 10 days of delivery, even if the item matches its listing but you don't like it or the fit doesn't work for you. However, you'll need to arrange and pay for the return shipping yourself. Your refund will be processed once we receive the item and approve the return.

We do! However, due to operational limitations, our seller programme is currently invite-only.

Prelo is a registered business based in Faridabad, India, and we've served over 500 customers across India. Payments are processed securely through Razorpay. We photograph our products and provide detailed descriptions and measurements to help you shop with confidence. If an item doesn't match its listing, you're covered by our return policy. You can also find us on Instagram at @prelo_fam.

We deliver across India. Delivery times may vary depending on your pincode.

WhatsApp us on 98111 13539 or email prelo.fam@gmail.com. We typically respond within 24 hours.