Yes — every single piece is washed and ironed before it's photographed and shipped. We don't list anything we wouldn't wear ourselves.

Yes — we measure every piece individually. Shoulder, chest, and length measurements are listed on every product page. We recommend comparing these to a garment you already own for the best fit.

We accept UPI, credit/debit cards, net banking, and popular wallets like Paytm and PhonePe through our secure payment partner Razorpay. All transactions are protected.

Yes — free delivery on every order, no minimum, no exceptions. We use India Post as our delivery partner — the most sustainable and economical option, which is how we're able to offer free delivery to everyone.

We ship within 24 hours of your order. Delivery typically takes 2-10 business days depending on your location across India.

Yes. We've built systems specifically to ship every order the same day or next day. While India Post takes a little longer to arrive than premium couriers, we ship fast so your wait is as short as possible.

Contact us within 48 hours of delivery via WhatsApp or email with your order number and photos. We'll make things right immediately.

We don't — but we describe and photograph every piece honestly so there are no surprises.

We do, but due to operational limitations it's an invite-only process for now. You can read more details here

Absolutely. Prelo is a registered business based in Faridabad, India. We've successfully served to over 500 happy customers across India. Payments are processed securely through Razorpay, one of India's most trusted payment gateways. Every order is photographed before shipping and we offer full refunds if anything doesn't match the description. You can verify us on Google — search "Prelo" — or check our Instagram at @prelo.in to see our community and customer stories.

We deliver across India. Delivery time may vary by pincode.

WhatsApp us on 98111 13539 or email prelo.fam@gmail.com. We typically respond within 24 hours.