Why We Offer Free Shipping

One of the questions we get asked often is — “How do you offer free shipping?”
And honestly? It’s not easy. But it’s something we believe in deeply.

Our dream has always been to make preloved fashion more accessible to people across India. We want it to be easy — and exciting — for anyone, anywhere, to discover beautiful secondhand pieces without worrying about high delivery charges.

Even though we’re a small business, we’re committed to keeping our prices fair and our packaging as eco-friendly as possible. (Which, by the way, is more expensive than using plastic — but we choose it because it matters.)

To keep shipping free, we use India Post — it's the most affordable option, and more importantly, it’s the only shipping service that reaches nearly every pincode in the country. That means no matter where you live, you can shop with us.

We know waiting can be hard — but if you choose to shop with us, we hope you'll wait just a little longer with us. Your patience means the world, and we promise: good things really do take time.

And here’s something else we think about a lot — faster shipping isn't always the most sustainable. Many express shipping services rely on air freight and have a higher carbon footprint due to speed-focused logistics and multiple last-mile delivery attempts.
India Post, on the other hand, uses an existing national network that moves mail and parcels together — not in separate trucks or planes — and often through rail transport, which has a lower environmental impact. It's slower, yes, but it’s also gentler on the planet.

If you’ve read this far — thank you. Your support truly keeps this little dream going. Every order, every message, every share helps us grow a little more.

With love,
The Prelo Team